Services
For REGER, service means taking responsibility beyond the product itself.
We support users, OEM partners, dealers, and sales partners throughout the entire product lifecycle—from initial consultation to training and technical support, all the way through repair and warranty claim processes.
In this way, we support our customers not only at the moment of deployment, but also in the long term—always striving to stay one step ahead in our service offerings.
Consulting
Safe applications begin with sound advice. We support users, technicians, and sales staff in optimally integrating REGER products into surgical procedures. This includes:
- Technical and application-related expert advice
- Support for integration into existing operating room environments, towers, and peripheral systems
- Consulting on interfaces, connectivity, and system solutions
Product development
We do not develop products in isolation, but in consultation with users and partners. Practical requirements are incorporated directly into our development processes—from prototypes and testing to series production.
Complaint
Submit a complaint easily online
To ensure that complaints are processed quickly and smoothly, our digital complaint form is available on the REGER portal. After logging in, you can easily submit and track your request online.
REGER training courses
- Modular product training courses for sales, technical, and medical staff (all product lines)
- Training for retail partners to professionally conduct their own workshops, demonstrations, and physician training sessions
- Technical support for setups, application questions, and product demonstrations
- Provision of sales and marketing materials such as technical data, presentations, visuals, tutorials, demo equipment
Repair & technical support
We are happy to assist you with any technical questions or service issues. Our repair service includes technical testing and repair of instruments and accessories, as well as support with setups, configurations, and applications.
Instructions for use
Digital instructions for use (e-IFU) and supplementary documents are available for all products.
Products
REGER combines decades of expertise in development and production with a practical approach to innovation—from the initial idea to the end user. Our instruments and devices are known worldwide for their precision, flexibility, and reliable quality.
