Services
For REGER, service means taking responsibility beyond the product itself.
We support users, partners, and dealers throughout the entire product life cycle—from initial consultation to training and technical support to repair and complaint processes.
This means we support our customers not only at the moment of use, but also in the long term—always with the aim of staying one step ahead in terms of service.
Consulting
Safe applications begin with sound advice. We support users, technicians, and sales staff in optimally integrating REGER products into surgical procedures. This includes:
- Technical and application-related expert advice
- Support for integration into existing operating room environments, towers, and peripheral systems
- Consulting on interfaces, connectivity, and system solutions
Product development
We do not develop products in isolation, but in consultation with users and partners. Practical requirements are incorporated directly into our development processes—from prototypes and testing to series production.
Complaint + Form
Complaints department
Even with the highest quality standards, questions or complaints may arise during use. Complaints can be reported quickly and transparently using the form provided. Our specialist departments then examine the case from a technical perspective and document all steps in accordance with regulatory requirements.
Please understand that we can only accept returns if the returned goods are declared as “hygienically safe,” “unused,” or “decontaminated/cleaned/disinfected.”
Your contact details:
Error: Contact form not found.
REGER training courses
- Modular product training courses for sales, technical, and medical staff (all product lines)
- Training for retail partners to professionally conduct their own workshops, demonstrations, and physician training sessions
- Technical support for setups, application questions, and product demonstrations
- Provision of sales and marketing materials such as technical data, presentations, visuals, tutorials, demo equipment
Repair & technical support
We are happy to assist you with any technical questions or service issues. Our repair service includes technical testing and repair of instruments and accessories, as well as support with setups, configurations, and applications.
Customer Service Germany
Customer Service Export
cse@reger-med.de
+49 741 270698-47
Languages: German and English
Instructions for use
Digital instructions for use (e-IFU) and supplementary documents are available for all products.
Product systems
and accessories
REGER combines decades of development expertise with a practical approach to innovation—from the initial idea to the end user. Our instruments and devices are known worldwide for their precision, flexibility, and reliable quality.